We are seeking an enthusiastic Food & Beverage Hostess to join our hospitality team. The successful candidate will deliver exceptional guest experiences, manage reservations and seating, and support front-of-house operations in a fast-paced restaurant or event environment. This role requires excellent communication, strong organisational skills, and a warm, professional manner.

Key Responsibilities - Food & Beverage Hostess duties

• Welcome guests with a friendly, professional demeanour and manage the flow of arrivals and departures.

• Handle reservations, waitlists and table allocations using the venue’s booking system.

• Communicate effectively with front-of-house and kitchen teams to ensure smooth service and accurate seating.

• Provide information about menus, specials, dietary options and allergen information; escalate queries to senior staff when necessary.

• Maintain a tidy, organised reception and host station; prepare menus, place settings and promotional materials as needed.

• Assist with guest enquiries, special requests and complaint resolution to uphold high standards of customer service.

• Support event setup and guest coordination during private functions, banquets and special events.

• Adhere to health, safety and hygiene regulations, including food safety and COVID-19 protocols where applicable.

• Process payments and manage billing queries when required, ensuring accuracy and confidentiality.

Person Specification - Skills and Experience for Food & Beverage Hostess

• Previous experience in a hospitality, restaurant or events environment preferred.

• Strong interpersonal and customer service skills; friendly, calm and professional under pressure.

• Excellent verbal communication skills in English; additional languages are an advantage.

• Organised, punctual and able to multitask during busy service periods.

• Basic IT skills and familiarity with reservation systems, POS terminals and mobile communication devices.

• Knowledge of food allergens, special dietary requirements and front-of-house procedures.

Qualifications and Training - Food & Beverage Hostess requirements

• Hospitality-related qualifications or customer service training desirable but not essential.

• Food hygiene certification (Level2 or equivalent) is advantageous.

• Full training will be provided on venue procedures, reservation software and service standards.

How to Apply - Apply for Food & Beverage Hostess role

Please submit a CV and a brief cover letter outlining your relevant experience and availability. Shortlisted candidates will be contacted for interview. We are an equal opportunities employer and welcome applications from all suitably qualified individuals.